We all spend a significant amount of time writing beautiful
prose for our solicitations. And who hasn’t labored
over the perfect teaser copy. But what part of your
mailing do people hold onto the longest? The reply device.
We’ve shared before how replacing
“Other” in the gift string with “Surprise
Us!” has lifted the average gift by up to
20%—but what else can you do?
Let’s
look again at those gift strings. Have you put your
ask strategies on auto-pilot? If you haven’t,
you’ve probably been debating how aggressive or
safe to be with the “asks.” Why not let
the donors choose all together? Leave it blank. Tell
them to fill in the blank with whatever amount they
think is fitting. We like to call this the “You
Decide” ask. Fancy, I know.
This is especially effective for
member organizations. We’ve been testing membership
discount offers for “lapsed” donors with
great success, but why not take it a step further
and let the donor tell you how much your membership
is worth? In test results, we’ve seen response
rates nearly double. The average gift is a little
lower, but I’d take the extra donors on the
file and – when you do the math – you
usually end up with more cash in the bank. I think
you’ll find it’s a risk worth taking.
Now, you
can also Think Inside the Box and let people sign
up easily for monthly donor programs. Donors get to
give a little at a time, and you get a committed donor
who’s lifetime value is going to be much higher.
Let donors choose where their money
goes. Why not let donors “designate” their
gifts? You, of course, pick areas that are needed
and let them choose how they want their dollars spent.
Scholarships, children’s programming, or special
initiatives can be a lot more appealing to donors
than “unrestricted.” Most of all, you
earn an excellent opportunity to report back to donors
who their “designated” gift telling them
how much their gift made a difference.
You may be noticing a theme here.
It’s all about giving donors options. Let them
decide how to and how much to give. Empower your donors
and you’ll help their commitment grow –
and your numbers will hold up and maybe beat expectations.
You decide.
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